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Store Policies

In-Store Shopping Update

Learn More Below.

Covid-19 Shopping Update

You can continue to support our business and our incredible employees by shopping with us. Below, we've outlined temporary limitations for visiting our physical store. As always, you can order online for home delivery or curbside pickup. Please feel free to reach out to us for a personalized virtual consultation regarding any planned purchases.

Temporary Changes:

Reduced hours of operations

Limit of ## customers in the store

Maintaining a 6 foot personal space whenever possible

Enhanced cleaning protocols

Appleton Bicycle Shop Store Policies

Satisfaction Guarantee

We stand behind everything we sell. If you are not satisfied with your purchase, please let us know. Return the item within 14 days with packaging and receipt and we'll replace it or give you a refund. Please read "Returns" below for more information.

In-Store Pickup

In-store pickup is free for all items, including bikes. Most orders will be ready within one business day. Please keep in mind that items listed as SPECIAL ORDER items require additional processing time to ship from distributors. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 14 days or a 30% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. 

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns(Bicycles are Non-Returnable)

If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 14 days of your purchase for items returned in new condition or are defective. Returns must have a receipt for a full refund.  Merchandise returned that appears used may be subject to a restocking fee.Tools and digital items are not returnable. Labor fees, such as custom wheel builds or other services, are non-refundable. Bicycles are not returnable, we will accept exchanges with manager approval.

(NO RETURNS ON ANY ITEM DURING COVID-19)updated March 2020.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!